Terms & Conditions

Disclaimer (Please Read before making your purchase)

The content on the Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Site. Although we make reasonable efforts to update the information on the Site, we make no representations, warranties or guarantees, whether express or implied, that the content on the Site is accurate, complete or up to date.  Nothing in this paragraph applies to Starlight's liability in respect of products sold through the Online Stores.

Regarding product information, the product summary details including product packaging image have been prepared for information purposes only and are designed to enhance your shopping experience on the Starlight website.  While we have taken care in preparing this summary and believe it is accurate, it is not a substitute for your reading the product packaging and label prior to use.  You should note that product packaging and their ingredients are subject to change.  Please visit appropriate sales channels if the purpose of your purchase is based solely on collection.

Regarding delivery instructions, please provide clear and specific delivery instructions if any is required for your delivery, either through our website or by emailing to starlightedi@outlook.com.  Your instructions will be passed on to the selected courier provider who will be responsible for providing the delivery services and any matters regarding the service.

This policy is in addition to your statutory rights.

The terms set out on this page (below) only apply to orders made for delivery within the UK.

* The "UK" (United Kingdom) means England, Wales, Scotland and Northern Ireland.

Contents:

1. Use of the Starlight Website

2. Becoming a customer

3. Your contract with us

4. Price and payment

5. Delivery

6. Cancelling your order

7. Returns after delivery/collection

8. Refunds

9. General provisions

10. Using product information

11. Contacting us

12. Shop information

1. Use of the Starlight Website

1.1 Use. 

The Starlight is provided to you free of charge for your personal use subject to these Terms and Conditions. By using the xingguang.uk you agree to be bound by these Terms and Conditions.

1.2 Accuracy of content. 

We reserve the right to change the content of the Starlight Website at any time. Although we try to keep the information on the Starlight Website uptodate. We make no representations, warranties or guarantees that the content on it will be free from errors or omissions.

1.3 Maintenance. 

from time to time it will be necessary for us to carry out maintenance to the Starlight Website and this may result in occasional periods of downtime.

1.4 Data. 

All rights (including any intellectual property rights) in any data on the Starlight Website or any part of the Starlight Website which is provided by us or you, or any third party, (collectively, the 'Data') will automatically be owned by us. The Data includes your shopping list or favorite items. You agree that you are not allowed to use the Data, or permit any third party to use it, without our express permission. If the law prevents us from automatically owning any rights in the Data, you now assign such rights to us.

1.5 Privacy Policy. 

All personal information, including the collection of cookies, is dealt with in accordance with our Privacy Policy .

2. Becoming a Customer

2.1 Registering on the Starlight Website. 

To place an order on the Starlight Website you may check out as a guest register. In order to register as a customer, you must:

     · be over 18 years of age;

     · provide your real name, address, phone number, email address and any other details requested;

     · provide a delivery address within the UK and

     · have a credit or debit card acceptable to us in your name.

2.2 Your username and password. 

Please keep your username and password confidential because you will be responsible for all activities and orders made using these details. If you think that someone else may either know or be using your username and password, please contact us immediately.

2.3 Right to decline registration or order. 

We reserve the right to decline a new customer registration or order or to suspend or disable your account at any time and at our discretion.

3. Your Contract With Us

3.1 Order acknowledgement. 

Once you have placed an order on the Starlight Website, we will send you an order acknowledgement by email setting out the item(s) you have ordered. This is an order acknowledgement only and not an acceptance of your order by us.

3.2 Formation of contract.

 A legally binding contract between you and us will only be formed when we email you to confirm that the items you ordered have been dispatched. The contract will be formed in, and subject to the laws of Scotland.

3.3 Availability.

If an item is out of stock, it will normally not be able to add to your shopping cart. If, for any other reason, we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for that item. To ensure availability of all our items, we may place restrictions on how many units of a particular item you can order at a time. We reserve the right to withdraw any item from sale for any reason.

4. Price and Payment

 Price

4.1 Pricing errors. 

We reserve the right to change prices on the Starlight at any time without notice to you. We make every effort to ensure that prices shown are accurate when you place your order. If within 7 days of you placing your order on the Starlight Website, a pricing error is found in respect of any of the items you have ordered but which have not yet been dispatched, we will notify you as soon as possible and offer you the option of:

     · placing a new order at the correct price for the mis-priced item(s);

     · cancelling your order for the mis-priced item(s); or

     · cancelling the whole of your order.

If, within 2 days of receipt of our notice to you, you have not responded by selecting one of the available options above then:

     · if all of the items you have ordered are found to be mis-priced, the entire order will be cancelled automatically and we will refund or re-credit you for any sum you have paid for those items; or

     · if only some of the items you have ordered are found to be mis-priced, we will deliver the correctly priced items but we will not supply you with the mis-priced items. In these circumstances, we will refund or re-credit you for any sum you have paid for the mis-priced items.

4.2 VAT. 

All prices are expressed inclusive of any VAT payable. This means that the total price you pay for an item, and for the delivery, is always the same, regardless of whether or not UK VAT is chargeable on the sale. The price of each item does not include the cost of delivery or any other services.

Payment

4.3 Method of payment. 

You must pay for your order in pound sterling using a UK based credit or debit card or WechatPay or Alipay. If an exchange rate is applicable to your order, your card provider will determine the rate of exchange and may add an administration charge which you will be liable to pay. We reserve the right to refuse to accept certain payment cards from time to time without notice.

4.4 Debit of payment. 

Payment will be debited from your account upon submission of your order online. This is not when the contract between Starlight and you is formed (see 'Your Contract with Us' section above).

5. Delivery

5.1 Delivery charges. You can choose to have your item(s) delivered to your home or location of your choice within the areas we deliver. Delivery charges are detailed on our 'Delivery Information Page".

5.2 Delivery time estimates. 

Please note that while we aim to deliver within the timescales set out on our Delivery Information Page, these are only estimates.

5.3 Items requiring signature. 

A signature may sometimes be required at delivery. By placing an order, you are authorising us to accept signature from another person at the same address on your behalf if you are not present at the time of delivery. Starlight is not responsible for any damage of the frozen/chilled products due to re-arrangement of delivery or you're not home to receive the parcel.

5.4 Instructions to leave an item in an alternative location. 

For some items that do not require a signature at delivery you may be able to give instructions explaining where you would like the item to be left if no one is present at the time of delivery, such as with a neighbor. Starlight is not responsible for any parcel missing if you gave instructions to third-party couriers to leave parcel in an alternative location.

5.5 Large items. 

Should your order include a large domestic item, it is your responsibility to ensure you check access to your premises before placing your order. We advise that you do not book any additional services associated with your purchased items until your items have arrived, as we will not be held responsible for any costs associated with this.

5.6 Alcohol Product.

If you are purchasing alcoholic beverages from our Alcohol Selection, please be aware that the following additional terms apply and take priority over any other conflicting terms:

     · The person taking receipt of the item(s) must be 18 years old;

     · Deliveries are fulfilled by third-party couriers. If, upon delivery, there is no one at the delivery address to receive your order, or if the third-party courier reasonably suspects that the signee is not 18 years of age or over, the courier may leave a notification of the visit at the delivery address, and will return the item(s) to the nearest depot. The notification will explain how you can reschedule the delivery of your order. Alternatively, the third party courier may leave the item(s) in a place that they deem safe e.g. with a neighbor. In these circumstances the courier will leave a notification in your letter box explaining where the item has been left;

     · if you want to return your alcohol order, you can do so by returning your item(s) back to us with the delivery note you received in your parcel within 30 days of receiving delivery.

6. Cancelling Your Order

6.1 Cancelling an order prior to delivery. 

If you wish to cancel an order prior to delivery, you can do this by contacting Customer Services by email or telephone (see term 11 'Contacting us').

If at the time of cancellation, the item(s) has not been dispatched we will cancel the order and the full price paid will be refunded to you. If the item(s) has already been dispatched and we are unable to prevent the delivery you should not refuse to sign for the item(s). The cost of your order will be refunded once you returned the parcel to us within 30 days of receiving delivery, the cost of any standard delivery charge for delivering the item(s) to you will be deducted from total. 

7. Returns After Delivery

 Changing your mind

7.1 Changing your mind. 

You are entitled to change your mind and cancel your order for any reason within 15 calendar days after delivery for an exchange ｏｒ full refund. The return and refund are detailed on our "Return & Refund Policy" Page.

7.2 Excluded items. 

Your right to return an item does not apply to certain items unless these items are faulty on delivery or misdescribed. Terms are detailed on our "Return & Refund Policy" Page.

7.3 Costs incurred in returning item. 

You will be responsible for the cost of returning the item(s) which is not damaged, faulty or mis-described. Terms are detailed on our "Return & Refund Policy" Page. 

Faulty/damage items

7.4 Faulty/damage items. 

If you discover an item is damaged, faulty, misdescribed or parts are missing within the 24 hours  of delivery you may return it and request either a full refund, a price reduction, or replacement or repair of the item. If you discover the item is damaged, faulty, misdescribed or parts are missing after 24 hours from delivery, we are not responsible and it may not be returned.

How to return items to us

7.5 How to return items to us. 

You can return items to us by:

     · posting the item(s) together with the delivery note which you received in your parcel to the following address indicating which item(s) you are returning: Starlight Chinese Supermarket, 25-29 Clerk Street, Edinburgh, EH8 9JH

If you are posting an item back to us we recommend that you obtain a proof of posting certificate or receipt.

  . Return items in person in the store at the address above.

8. Refunds

8.1 Methods of refunds 

Once we have received your product or refund decision has been made, we normally refund your money by bank transfer or in the same way you initially paid for it.  Payment made by Wechat Pay or AliPay, if you require to cancel an order prior to delivery, we will charge you 5% handling fee for the cancellation.

8.2 Processing time. 

We will make any refunds within 15 calendar days of receiving the item(s) back. Refunds may take an additional 1-2 working days to appear in your bank or credit card account depending on the bank you use and where it is located.  If you have purchased with a credit or debit card –

Your money will go back onto the same card. Allow 3-5 working days for the refund to show in your account.

8.3 Costs incurred in returning item(s). 

We will not be responsible for your costs in returning item(s) unless they are faulty, or otherwise permitted by these terms.

9. General Provisions

9.1 Entire agreement. 

These Terms and Conditions regulate the supply of goods to you by us. Any other terms, conditions or representations (other than those made fraudulently or implied by statute) are excluded.

9.2 Non-waiver of future right to enforce. 

The failure of us to take any action in respect of a breach of these Terms and Conditions shall not waive our right to enforce them in the future and we reserve our rights in respect of these Terms and Conditions at all times.

9.3 Our liability. 

If we are in breach of these Terms and Conditions, we will only be responsible for any losses that you suffer as a result of our breach and to the extent that they are a foreseeable consequence to both of us at the time you placed the relevant order.

9.4 Limitation of liability. 

Our liability to you in connection with any order will not exceed the total price charged for the items.

9.5 Transfer of rights. 

You may not transfer any of your rights under these Terms and Conditions to any third parties. We may transfer our rights under these Terms and Conditions to another business where we reasonably believe your rights will not be affected.

9.6 Reservation of right to amend Terms and Conditions. 

We reserve the right to amend these Terms and Conditions at any time.

9.7 Governing law. 

These Terms and Conditions shall be governed by and construed in accordance with the laws of Scotland and any disputes will be decided only by the Scottish courts.

10. Using product information

All product information (including ingredients and product photo) listed on the website may not be up to date. This is due to change of packaging from time to time. Information provided on packaging may vary per batch. Must refer to the product itself for up to date details. If you have any questions, please contact us for more accurate information. 

We reserve the right of all images on xingguang.uk Images are focused on product itself.

11. Contacting us

If you have any problems with your purchase, or want advice on certain items, we can offer help and assistance. Please contact Customer Services by emailing us or call (+44) (0)7999857788 between 10am and 6pm (GMT/BST), Monday to Sunday.

12. Shop Info

Starlight Chinese Supermarket

25-29 Clerk Street

Edinburgh

United Kingdom

Email: starlightedi@outlook.com
Telephone: (+44) (0)7999857788 between 10am and 6pm (GMT/BST), Monday to Sunday.

To ensure a pleasant shopping experience for all customers, the whole process from picking, packing to delivery is CCTV monitored and recorded until the package leaves our shop. If there is any problem during the delivery, please contact us as soon as possible our team will do their best to investigate the matter and solve your problem in a short time, please contact us via email – starlightedi@outlook.com

Return unwanted items

According to the UK remote online sales regulations, you can return your order within 15 days after the delivery of your order. Please contact us as soon as possible if you would like to return an unwanted item, once Starlight agrees to your return request, you have an additional 15 days to return the goods. Please note that any delivery costs incurred when returning your items during this period will be at your own cost, unless the item is damaged, or was sent in error. If an order was placed with a promotional discount, this may affect the amount we refund you.

It should be noted that, if the product is not faulty or damaged, Starlight will not accept returns under the following conditions:

§ Any perishable goods: including frozen/fresh food, baked goods

§ Frozen/fresh food: The buyer change the delivery date after the shipment, resulting in the damage of frozen/fresh food.

§ The item has already been opened and used

§ Any discounted goods

§ Any damaged or missing goods are not promptly notified to Starlight within 24 hours after receipt of the goods [subject to the delivery record]

All returned goods must be guaranteed unopened and unused. This provision does not affect your legal rights as a consumer. Starlight does not accept third party returns other than those of the purchaser. To submit a return request, please contact customer service at starlightedi@outlook.com and attach the order number and a full description of the item(s) in the email.

After Starlight agrees to your refund request, please return the item to the following address:

Starlight Chinese Supermarket

25-29 Clerk Street

Edinburgh

EH8 9JH

Defective Items

The package may be damaged in transit. If you receive a faulty product, please contact customer service at starlightedi@outlook.com and attach the order number and evidence of damage (photos of the parcel package and thedamaged items). As soon as you receive a broken package, contact us so that we can arrange a return/refund or replacement.

*Be aware that you may be asked to return damaged items. If this is the case, the cost of postage for any return will be covered by Starlight.

Missing or Incorrect items

If you find any items that you cannot find in the package, please take the following steps first:

Please check your packing list carefully to see if any of your items are marked out of stock. – If the item is out of stock, the refund will be processed in 5 working days.

If your product is not correct, please contact us as soon as possible, we will promptly return the correct product to you alternatively you can request a refund for the missing item.

*Be aware that you may be asked to return incorrect items. If this is the case, the cost of postage for any return will be covered by Starlight.

Cancel or Amend your order

Please contact us by phone or email before the order is shipped and we will cancel or modify it immediately. No cancellations or modifications will be accepted after the order is shipped. If a package is returned or lost due to a change of address, Starlight will not compensate.

Undeliverable parcel due to incorrect or restricted shipping address

If the package is returned because you provide the wrong address, especially with a wrong postcode (zip code), Starlight will deduct the full cost of the delivery and other associated cost from the refund amount.

If you require a re-delivery: Buyer has the reasonability to pay for the cost associated with the return and the re-delivery cost of the parcel.

Please note that if the parcel has returned back to us due to recipient refused the delivery or the carrier has attempted to deliver the parcel numerous times but unable to gain access to the address: We will deduct the outbound shipping charge (This is either the shipping charged you have paid for or if you have qualified for the free shipping it would be £5.99).

1. 隐私和Cookie政策：

This privacy policy sets out how this website (hereafter "the Store") uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

· name

· contact information including email address

· demographic information such as postcode, preferences and interests

· other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

· Internal record keeping.

· We may use the information to improve our products and services.

· We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

· from time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

· whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

· if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

2.支付协议

Starlight offers a variety of payment methods on the Site for the convenience of customers.  Please note that each of the payment methods discussed below may not be available at all times.  You agree to pay all fees incurred in connection with your purchases at the rates in effect when the charges were incurred.

If you pay by Visa or master card, your card issuer agreement governs your use of your card, and you must refer to that agreement and not these Terms of Use to determine your rights and liabilities as a cardholder. YOU, AND NOT Starlight, ARE RESPONSIBLE FOR PAYING ANY UNAUTHORIZED AMOUNTS BILLED TO YOUR CREDIT CARD BY A THIRD PARTY. You agree to pay all fees and charges incurred in connection with your purchases (including any applicable taxes) at the rates in effect when the charges were incurred. If Starlight does not receive payment from your credit card issuer, you agree to pay all amounts due upon demand by Starlight.

If payment is made by Wechat Pay or Alipay, the user agreement for the Wechat Pay or Alipay service, respectively, will govern your use of that service, and you must refer to that agreement and not these Terms of Use to determine your rights and liabilities as a Wechat Pay or Alipay member.  YOU, AND NOT Starlight, ARE RESPONSIBLE FOR PAYING ANY UNAUTHORIZED AMOUNTS BILLED TO YOUR WECHAT PAY or ALIPAY ACCOUNT BY A THIRD PARTY.  You agree to pay all fees and charges incurred in connection with your purchases (including any applicable taxes) at the rates in effect when the charges were incurred. If Starlight does not receive payment through the Wechat Pay or Alipay service, you agree to pay all amounts due upon demand by Starlight.

Unless expressly set forth on the Site, Starlight does not accept any other payment form.  If Starlight offers or accepts any other form of payment, you hereby agree to all restrictions, terms and conditions associated with such other form of payment.